Help & contact

Last updated 2 November 2026

Support

Problem with a payment, a missing credit or an export? Email [email protected]. We usually reply within two working days.

It helps to include the email address you sign in with, roughly when it happened and, for an export problem, the model you used (you can attach the saved .wrap.json project if you are happy to share it; we do not look at your designs otherwise).

Common questions

Did a failed export use a credit? No. A credit is only spent after the 3MF file has been built successfully, right before it downloads.
I lost my file. Do I pay again? No, if it is the same design: downloading it again within 24 hours of paying for it is free while you are signed in. After that, an export costs a credit again.
My credits did not appear after paying. Return to the Wrapp3D tab and wait a few seconds; credits are added once Stripe confirms the payment. If they are still missing after a few minutes, email us.
Can I get a refund? See the refund policy.

Imprint

Wrapp3D is operated by:
Eric Soriano
Rambla Catalunya 96
08008 Barcelona
Spain

Email: [email protected]
Tax ID (NIF): 45182872Q
Responsible for content: Eric Soriano